Warranty

Our jewellery comes with a 6-month warranty from the date of purchase. 

What does the warranty cover?

The warranty covers any manufacturing defects that occur under normal use. If this occurs, we'll exchange the product free of charge or issue a refund of the purchase price. We will also cover any shipping costs.

What falls outside the warranty?

Normal wear and tear, as well as the following:

• lost items
• bent or snapped items
• cracked stones or pearls

Care Guide

We recommend following the Care Guide available on our Care Guide Page as doing so will preserve the appearance of your special piece, ensuring it can be enjoyed for many years to come.

How do I let Quin & Fern know about an issue?

Please contact us at hello@quinandfern.com.au at the earliest opportunity and we'll get onto it right away.